Reputation Automation

Your Food Deserves Better Stars.

94% of diners choose restaurants based on online reviews. You serve incredible food — but your 3.8 stars and 47 reviews are losing you covers every night to the 4.7-star place down the road. The food isn’t worse. Their review game is.

By Ferit Patefe — Founder of Coremagna

Top results · London
1. The Golden Fork
4.7 (382 reviews)
£££ · Italian · 0.4 mi
“Best pasta in town!” · 3 days ago
Reserve a Table
2. The Olive Tree This is you
3.8 (47 reviews)
££ · Mediterranean · 0.1 mi
“Good food” · 8 months ago
Call
3. Burger & Lobster
4.6 (291 reviews)
££ · American · 0.3 mi
“Amazing experience!” · 1 week ago
Reserve a Table
You’re the closest. You’re the best value. But you’re the one they skip.
0%

of diners choose restaurants based on online reviews

Source: Guaranteed Removals, 2025

5–9%

revenue increase per one-star improvement on Google

Source: Harvard Business School

0%

more spending at businesses with excellent reviews

Source: Podium, 2025

One empty set table in an otherwise busy candlelit restaurant
The Review Paradox

Happy Guests Stay Quiet. Unhappy Guests Write Novels

Your regulars love you. Your Saturday nights are packed. But online, you look like a 3.8-star gamble — because the review process is broken by default.

The Silent Majority

Last Saturday, 80 guests dined with you. 72 left happy. How many left a review? Probably zero. Happy diners don’t think to review — they just go home. Or they go to a competitor next time, because nobody asked them to come back.

68%
of diners form opinions after reading just 1–6 reviews · Shapo.io, 2026
The Vocal Minority

One cold starter. One slow service night. One 1-star review sitting at the top of your Google listing for months. Eight great reviews can’t undo the damage of one bad one — especially when your total count is 47.

80%
of consumers avoid businesses rated below 3 stars · SQ Magazine, 2026
The Invisible Listing

Your Google listing says ‘Closed’ on Mondays — but you opened Mondays six months ago. Your last photo is from 2023. Your menu is a blurry scan. Even diners who find you aren’t convinced to book.

70%
of diners check Google before booking a table · Restaurant Management UK, 2025
The Transformation

Same Restaurant. Different Online Story

The food doesn’t change. The kitchen doesn’t change. What changes is how the world sees you — and how many covers you fill because of it.

Before Coremagna The Olive Tree today
Google Rating
3.8★ (47 reviews)
Last review: 8 months ago
Google Listing Photos
6 photos (from 2023)
Hours outdated, menu a blurry PDF
Review Responses
0 out of 47 responded
Guests feel ignored
Social Media
Last post: 5 weeks ago
Instagram: 340 followers, stagnant
Monthly covers from Google
~12 new covers
Invisible to most new diners
After Coremagna 12 months later
Google Rating
4.7★ (312 reviews)
New review every 2–3 days
Google Listing Photos
40+ photos, updated monthly
Accurate hours, clean linked menu
Review Responses
100% responded within 24 hrs
Guests feel valued, return more often
Social Media
3 posts/week auto-scheduled
Instagram: 1,800 followers, growing
Monthly covers from Google
~45 new covers (+275%)
Appearing in Google 3-Pack
How It Works

Every Great Meal Should End with a 5-Star Review

Three automated systems run silently in the background — collecting reviews, responding to them, and keeping your Google presence sharp. You focus on the food.

Automated Review Requests

The Olive Tree +44 20 XXXX XXXX
Hi James! Thanks for dining at The Olive Tree tonight. If you enjoyed it, we’d really appreciate a quick Google review — it helps us more than you know!
Sent 2 hours after your visit · ✓✓
Timed perfectly — 2 hours after the visit, when satisfaction peaks. One tap to your Google review page.
Personalised with guest name + visit details
Negative feedback caught privately first
Below 4 stars → sent to manager, not Google
Review volume grows 5–10× within 3 months

Automated Review Responses

Google Reviews
Sarah M.
2 days ago
★★★★★

“Incredible lamb shank. Best meal I’ve had in months. Will absolutely be back.”

Owner Response
AI drafts personalised responses for every review. Approve with one click, or set to auto-send.
56% of diners prefer businesses that respond
Negative reviews get thoughtful responses
68% more likely to review if owner responds
35% higher return rate with active responses

Listing Optimisation & Social

Google Business Profile
The Olive Tree
4.7
★★★★★
(312 reviews)
Open · Closes 10:30 PM
42 photos · Updated this month
Menu: View full menu →
12 High Street, London · 0.1 mi
Reserve a Table
Call
Website
Your listing stays accurate, photo-rich, and optimised. Your best reviews reshared on Instagram and Facebook automatically.
Google listing kept current and optimised
Social auto-posting 3×/week (dishes, specials)
Reviews account for ~10% of local SEO ranking
45% of UK diners discover via social media
12 Months of Automated Reviews

From 47 Reviews to 312 — Automatically

The trust sweet spot for Google ratings is 4.2–4.5 stars. Once you’re there, your listing appears in the Google 3-Pack — the three results that capture 90% of clicks.

M0
Start 47 reviews 3.8★ Starting point
M1
Month 1 62 reviews 3.9★  
M3
Month 3 108 reviews 4.2★ Trust sweet spot
M6
Month 6 187 reviews 4.5★ Google 3-Pack
M9
Month 9 256 reviews 4.6★ +18% reservations
M12
Month 12 312 reviews 4.7★ 5–9% revenue up

Trust sweet spot (4.2–4.5★) reached by month 3. Google 3-Pack visibility from month 6. Harvard Business School’s 5–9% revenue lift by month 12.

A one-star improvement on Google yields 5–9% more revenue. That’s not a marketing claim — it’s Harvard Business School research. And the difference between 3.8 and 4.7 isn’t better food. It’s consistently asking for reviews.

Source: Harvard Business School / Guaranteed Removals, 2025

Pricing

Three plans for restaurants. Ready in 7 days

Everything you need to turn great meals into great reviews — and great reviews into more covers. Live in 7 days.

Starter

Starter Plan

Setup Fee
$697 /one-time

+$197/month

What’s Included
  • Automated post-visit review requests (SMS)
  • Google Business Profile optimisation
  • 7-day live setup
  • 30-day support included
  • Email support
Get Started
Most Popular
Growth

Growth Plan

Setup Fee
$997 /one-time

+$297/month

What’s Included
  • Everything in Starter
  • AI-powered review response drafts (approve or auto-send)
  • Negative feedback interception (private first, public never)
  • Monthly reputation report (reviews, rating, ranking)
  • Priority support
Get Started
Scale

Scale Plan

Setup Fee
$1,497 /one-time

+$497/month

What’s Included
  • Everything in Growth
  • Social media auto-posting (Instagram + Facebook, 3×/week)
  • Best review resharing on social channels
  • Dedicated account manager
Get Started

API costs billed at cost — no markup. Your monthly fee replaces the 3–5 software subscriptions you’d otherwise run yourself ($150–400/mo) — and it includes the people who keep them working.

Behind the Scenes

How The Full-Table System runs

Phone answered during service
Your team plates food — the system takes the call.
Reservation taken + confirmed
Party size, time and requests captured, SMS confirmation sent.
Guest logged with preferences
Regulars remembered — birthdays, allergies, favourite table.
Reminder cuts no-shows
A nudge before the booking keeps tables full.
Review requested after the visit
Happy guests talk — automatically, while it’s fresh.
One Piece of a Bigger System

This page fixes one leak. The Full-Table System — the system we build for restaurants — connects every piece: the same enquiry answered, logged, followed up and booked without anyone on your team touching it.

See the full restaurant system → Empty tables Phone that won’t stop ringing No repeat guests